| nly big business but also small business can outsource | | | | matter. |
| their work which increases the efficiency of work. | | | | 5. If the company you are outsourcing to is not |
| Several security issues are linked with outsourcing | | | | professionally capable of handling the job that they are |
| whish are especially applicable to small business as | | | | entrusted with then this can lead to confusion and |
| business processes outsource (BPO) management is | | | | increased security risk. For instance any certified public |
| not efficient or effective. Small businesses must take | | | | accountant would know that the financial information |
| security as a key issue during the planning stage itself | | | | of a business and the manner in which they are |
| to protect their business critical data. | | | | processed has dramatic affects on its tax issues and |
| Following are top ten security risks small business | | | | the manner in which its budget is planned and |
| should know: | | | | earmarked. |
| 1. It is vital that the number of people who will handle | | | | 6. Legal system of both the companies country must |
| the business data and information in the outsource | | | | be check thoroughly otherwise you may Face problem |
| provider’s office is known to the small business. | | | | with the contract. |
| Issues such as the personal security of the service | | | | 7. Since the files are transferred electronically to |
| provider, security against industrial espionage and other | | | | outsource service providers so it should be handled |
| such issues need to be adequately addressed. Simple | | | | with care to get high end security. Software used |
| issues such as if employees in the BPO | | | | must give high security otherwise you are placing you |
| vendor’s office can take home information that | | | | company and business at risk. |
| they have worked on or if sub-contractors will have | | | | 8. Most often the data that needs to be processed by |
| access to the small business information need to be | | | | the service provider is confidential and if it is not |
| dealt with before the outsourcing contract is signed. | | | | handled in a secure manner it may be considered as |
| 2. Often the employees of the company you are | | | | an invasion of privacy. This is especially true when the |
| outsourcing to may not be aware of the security | | | | information includes names, addresses, social security |
| software and thereby leave your business information | | | | numbers and credit card information of clients and |
| vulnerable. | | | | employees. |
| 3. Small businesses are liable for any misuse of | | | | 9. Though there are no security, privacy, and auditing |
| sensitive data provided to offshore vendor because | | | | standards exist that can be followed in BPO projects, |
| most of them can’t afford costly but good | | | | small businesses should come up with an overall |
| quality security software. | | | | security framework they require for their project. |
| 4. Collecting information is one which will keep you at | | | | 10. Emphasis must be given to data storage, |
| an edge over your rivals and vice versa. Business | | | | information sharing policies and training procedures for |
| process outsourcing is nothing else than sharing | | | | the outsourced team or they may lead to inadvertent |
| information with your outsourcing partner. Thus only | | | | misuse or mishandling of information. |
| credentials and reputation of the company should not | | | | |