| ppine call center industry, Call Centers are fast | | | | Baguio. Presently, there are millions square feet of |
| spreading in the country. Now, they are being | | | | office spaces available still in the Philippines. All being |
| considered as one of best contributors in the | | | | viewed for more call center spaces, somehow |
| economic growth in the Philippines and still foreseen to | | | | indicating that the industry is still on its peak. A lot of |
| be helping the country in the coming years. Call center | | | | investors prefer the Philippines as a base for their |
| services in the Philippines covers both inbound | | | | offshore customer service facilities. Because culturally, |
| (inquiries,help desk, technical support, payment | | | | Filipinos are more Westernized than their Asian |
| authorization, order taking,complaints handling, directory | | | | neighbors. Aside from the fact that the Filipinos are |
| assistance, among others) and outbound | | | | known for their fluency in the English language, there |
| (telemarketing, telesurvey, telecollection, sales | | | | also many skilled professionals in the field of the |
| verification, sales dispatch, reactivation of lapsed | | | | Information Technology. Cost-wise, wages are typically |
| accounts, among others) services. Solutions being | | | | one fifth of that in the U.S.Local communication and |
| offered include: customer relations management, | | | | electricity. Housing costs are almost 49% lower |
| partner relationship management, quality management | | | | compared to the U.S. rates. Foreign companies that |
| systems, and loyalty management programs. These | | | | are now outsourcing programming and business |
| are all being completed or accomplished via phone, fax, | | | | processes to the Philippines have an estimate of 29 to |
| email, chat and web collaboration tools. Approximately | | | | 40% business cost savings; 14 to 30% on call center |
| 89 call centers collectively employs around 100-120,000 | | | | services and 34 to 50% on application systems |
| people in the Philippines and that number increases by | | | | software development, resulting to much more profit |
| several hundreds each month. | | | | and higher ranking among its competitors. In 2010, it has |
| The industry rapidly grows every year. And this | | | | been forecasted that global demand for outsourcing |
| “new industry” catches the attention of | | | | services will reach US$170 billion, and with the |
| investors and analysts alike. Three prime locations in | | | | Philippines keeping up with India, they’ll sure to |
| the Philippines are considered to shelter most call | | | | gain more part in the call center industry all around the |
| centers in the country such as Manila, Cebu, and | | | | world. |