| Besides being a terrific web designer there are other | | | | more than to be hard to contact. Most all customers |
| skills that if mastered will guarantee you success in the | | | | naturally feel they are your only customers. Nothing |
| web design industry. | | | | you can say short of being rash is going to change |
| | | | that attitude. Since the day of the first service related |
| 1. Communication - One thing a lot of web designers | | | | business being born, this has been the attitude of |
| never seem to understand is there is a time to be | | | | customers. |
| quiet and let the website design customer talk. One | | | | 3. Do what you say you are going to do - Whatever it |
| important fact that sometimes is hard to remember is | | | | takes to follow through with commitments and |
| that the site you are developing is theirs! You can learn | | | | promises is a must in any business. Even if you have |
| a great deal more from listening to your customers | | | | to delegate tasks or outsource projects be aware of |
| than from asking questions. Trying to impose your | | | | the commitments and follow through with then at all |
| ideas or sounding like your ideas and vision are more | | | | cost. Making this a practice is one of the secret |
| important than your customers is a quick way to | | | | attributes most successful business have done. |
| alienate them. Your customers want and need to feel | | | | 4. Always look at things from a customers point of |
| as if they are part of the team that is developing their | | | | view. Always try to think like a consumer. If this |
| website. Always take time to listen to your customers | | | | practice is adhered to most arguments and |
| ideas. With this skill mastered you will not only have | | | | disagreements in business will never occur. Not thinking |
| happy customers but the end result will be more to the | | | | like this is a bad habit a lot of business owners not only |
| liking of your Web Design Customers. | | | | Web Designers become guilty of. |
| 2. Accessible - Web Designers have a bad reputation | | | | By not allowing yourself to fall into the traps outlined |
| for being flaky. What I mean by this is that Website | | | | above greatly enhances your skills as a business |
| Developers are known for not answering the phone, | | | | owner and Web Designer. You will be miles ahead of |
| or returning phone calls. Always try to keep in constant | | | | your competition in the Web Design industry and will |
| contact with customers both active and ones that are | | | | shine in the eyes of your customers. |
| in management. Nothing aggravates your customers | | | | |