| Where overseas outsourcing has already gained a | | | | and quality certification such as ISO 9001:2008. |
| mature market, domestic outsourcing is gaining | | | | 4. Cost |
| momentum for emerging nations like India where both | | | | If the pricing of any vendor I not cost-effective, then it |
| the main business and the freelance contractor are | | | | primarily isn't serving the purpose of outsourcing. Thus, |
| located in the same nation. One of the primary | | | | gather price quotes from all vendors available and see |
| reasons for outsourcing is to lower expenses in terms | | | | at your convenience which budget suits you the most. |
| of labor, infrastructure and technology. | | | | 5. Contract terms or SLAs |
| Though many domestic players have sprung up owing | | | | The vendor must be committed to the Service Level |
| to the demand the ITES industry has, it is always | | | | Agreement or SLAs and must be clear in its contract |
| necessary to know your vendors thoroughly before | | | | terms. The contract must also provide flexible terms |
| you could hook up a good deal for your outsourced | | | | for both the parties. |
| projects. You can resort to the following points, in | | | | 6. Confidentiality |
| order to choose a better domestic outsourcing partner: | | | | You must always ensure that the vendor has a well |
| 1. Work experience and credentials | | | | defined set of security policies in place. How secure is |
| The vendor that you wish to outsource your projects | | | | your data at your vendor's site and what measures |
| domains should possess relevant work experience | | | | are taken to keep data safe are the questions that |
| and credentials to support its credibility. | | | | must be asked to the vendor. |
| 2. Reference checking | | | | Other points that you can further consider are location |
| Reference checking has always helped to know a | | | | of the vendor, additional resources and capabilities |
| third party well. Checking with the references can help | | | | offered by the vendor, reporting methodologies, vendor |
| you to understand the vendor's capabilities properly. | | | | processes, financial stability of the vendor and cultural |
| 3. Quality assurance | | | | similarity etc. All these points may help you in deciding |
| The vendor should be quality focused and these days | | | | your best domestic outsource partner. |
| many companies have adapted to standard norms | | | | |